Bsc Front Office Statistics

REPORTING AND PRESENTING STATISTICS
1. Potential room occupancy % = No. of rooms sold / No. of lettable rooms * 100

2. Actual room occupancy % = No. of rooms sold / No. of rooms available * 100


3. House count = (No. of guests) brought forward + arrivals of the day – Departure for the day

House count is the total no. of guests staying in a hotel on a particular day at a given point of time.
4. Double occupancy % is the % of rooms occupied by two persons.

Double occupancy % = house count- No. of rooms sold / No. of rooms sold* 100

5. Bed occupancy % = No. of beds occupied / Total no. of beds * 100

6. Single occupancy % = 100 – Double occupancy %


7. Local occupancy % = local in house / house count * 100

8. Foreign occupancy % = foreigners in house / house count * 100

If either local or foreign occupancy % is given the following formulae may also be used:

Foreign occupancy % = 100 – local occupancy %
Local occupancy % = 100 – foreign occupancy %

9. Ave. rate per room = Total revenue from room sales / total no. of rooms sold

10. Ave. rate per guest = Total revenue from room sales / house count


11. Percentage no- shows = No. of room no shows / No. of room reservations * 100

12. % walk ins = No. of room walk ins / total no. of room arrivals * 100
13. % overstays = No. of overstay rooms / No. of expected check outs * 100

14. % understays = No. of understay rooms / No. of expected check outs * 100


15. Occupancy % = No. of rooms occupied / No. of rooms available * 100

16. Potential ave. double rate = double room revenue at rack rate / No. of rooms sold as doubles


17. Potential ave. single rate = Single room revenue at rack rate / No. of rooms sold as singles * 100

18. Forecasted rooms revenue = rooms available * occ. % * ave. daily rate